Live Chat Software

Do you want to convert more of your website visitors into customers? Do you think that providing a more personal touch can help you do this? A live chat software can allow you, or others in your organization, to chat with your customers and address their questions or comments instantly, thus creating more orders.

There are a lot of different software programs available that offer live chat for websites. We have reviewed five of the top options to help you determine which live chat software program is the best choice for your business.

Top 5: Live Chat Software Review

Product Image & Rating (Out Of 10)

Product Name

Contact

LiveChat

9.9

Sendinblue

9.8

Olark

9.6

Zendesk Chat

9.4

Chaport

9.1

Recommendation #1

LiveChat

9.9

Recommendation #2

Sendinblue

9.8

Recommendation #3

Olark

9.6

Recommendation #4

Zendesk Chat

9.4

Recommendation #5

Chaport

9.1

LiveChat

LiveChat allows you to connect with your customers instantly and answer any questions they may have. You can use LiveChat from a mobile device or a desktop, allowing you to stay connected to your customers regardless of where you are.

LiveChat is easy to use and quick to learn. You will be able to view all of your chats and customer information from the dashboard.

If you click on one of your connections, you'll be able to see information about them. Some of the information you'll be able to view includes how many times they've visited your site, the last time they visited, and how many live chats they've participated in. You'll also be able to view how they found your website.

When you use LiveChat, you'll be able to address issues and respond to questions in real time. In many cases (about 8 out of 10 times) it will remove the need for further follow-up with your customers.

Your customers will be able to grade the quality of the chat and the support they received. This can help you and your team strive to improve the support you provide your customers, which will lead to higher customer satisfaction.

As the manager, you'll be able to identify which of your employees performs best during their live chat sessions. This will allow you to recognize this person and ask them to share their practices with the other members of your team.

Any data or personal information shared during a chat session will remain secure; you won't need to worry about personal or financial information getting into the wrong hands.

Pros

  • They offer a 14-day free trial.
  • Your customers can give a grade to show their satisfaction with your chat. This will allow you to use this information to continue to improve your customer service.
  • The dashboard allows you to see information about the customers you are chatting with.

Cons

  • Depending on the traffic on your website, you will need to make sure you have enough staff members to respond in a timely member to the customers visiting your site.
Sendinblue

Sendinblue offers emailing marking tools, SMS marketing tools, CRM, automation, landing pages, Facebook ads, and more in addition to the live chat services they offer. It really can be your one-stop-shop to meet the needs of your business.

With Sendinblue, you'll be able to customize the live chat experience to match your business as well as the needs of your customers. One of the first things you'll do with Sendinblue is to set up your chatbox. You will be able to add your business' name or logo and then customize the colors to match them.

Sendinblue

After setting up your chatbox, you'll just need to install the software. This step will only take a few seconds, and then you'll be all ready to connect with your customers and meet their needs when they visit your site.

You can assign chat conversations to different members of your chat team. This can help you ensure rapid response times and make sure that none of your customers fall through the cracks.

Pros

  • You can customize your chat box with your company's logo and colors.
  • Installing the software only takes a few seconds.
  • With Sendinblue, you'll be able to assign conversations to different team members.

Cons

  • They don't have as many integrations available as some other services do.
Olark

There are a lot of reasons to like Olark. It will allow you to connect with your customers and potential customers instantly, thus increasing customer satisfaction and leading to more orders.

Olark will allow you to organize the information and notes from various chat sessions. You can store them directly in Olark or move them to your CRM. Analyzing these notes can help you identify areas where the members of your team can improve their responsiveness to the needs of your customers. You will be able to save the texts from your chats into a searchable database as well.

Olark

Olark will also allow you to receive input from your customers regarding a chat session. Again, this information can help you and your team make sure you are providing the best service that is tailored to meet the needs of each individual customer.

As you or one of your team members are chatting with a customer, you will be able to view their profile information and make updates to it during the chat session. For example, you can see how many times they have visited your site and if they have made any previous purchases.

Olark will also allow you to automatically send special offers to your customers as they are looking at certain pages on your site. If a customer visits your page when no one is available for a live chat (or outside of your operating hours), they will be able to leave you a message, so you can follow up as soon as possible over email.

Pros

  • The information from your chat sessions can be stored in Olark or moved to your CRM.
  • Customers can provide input regarding their satisfaction with a chat session.
  • You will be able to automatically send special offers to your customers with Olark.

Cons

  • If you are experiencing issues, you will not be able to reach a live person over the phone. You will need to communicate with Olark over live chat or via email.
Zendesk Chat

With Zendesk Chat, you can convert more visitors to your website into paying customers. They offer various reports that will allow you to analyze how effective your chat sessions are in generating new orders and fulfilling your customers' needs.

You will be able to send targeted messages based on different triggers. For example, if a customer has added something to their cart, you can automatically message them to see if they need any help with placing their order or finding other products they are looking for.

Zendesk also offers pre-chat and offline forms. These forms can help ensure that you gather your customers' information before starting a chat or when no one is available for a live chat.

Files, such as images, product guides, and GIFs, can be sent through the live chat to your customers. This will allow you to send them specific information to help answer their questions or address their needs.

You will have access to numerous reports and tracking information. For example, you'll be able to track the number of chats that occur, how effective your team is at answering questions and generating orders, and data related to customer satisfaction.

Zendesk also gives you the option to begin integrating AI into your business. They have AI-powered bots that can be integrated into your chat to help take some of the work off of your employees already busy schedule.

Pros

  • You can set up triggers for targeted messages to be sent to the visitors to your website.
  • You can keep track of how effective your team is at turning live chats into new orders.
  • You can send files and images to your customers through the chat.

Cons

  • Zendesk also does not offer phone support.
Chaport

Chaport can help you boost your sales and increase customer satisfaction. The dashboard will allow you to view the chats that are currently active, as well as the operators that are available to respond to your customers.

If you are offline and no one is free for a live chat, your customers will be prompted to enter their email address to receive an answer to their questions as soon as possible. This will help make sure you don't lose out on a sale just because you are offline.

Chaport allows you to integrate different messaging systems, allowing you to respond from the same place. You can use it to respond to messages from Facebook or Telegram, in addition to the live chat messages through your website.

Chaport

With Chaport, you can create 'rules' to have chat messages automatically sent to the customers on your page. For example, if you see someone add or delete something from their cart, you can have an automatic message that will be sent to them.

Chaport also allows the members of your team to transfer chats to another team member who may be able to better assist the customer. This can help ensure that each customer's needs are met.

With the mobile app, you'll be able to stay accessible to your customers, even when you are not in front of your desktop. Chaport can also be integrated with more than 750 apps, so it will fit right in with everything your business is already using.

Pros

  • Team members can transfer chats to other members.
  • You can use the mobile app to respond to customers' needs when you are not near your computer.
  • You can respond to messages from your live chat, Facebook Messenger, and Telegram from the same spot in Chaport.

Cons

  • You don't have the option to customize the chat bubble to match your business' logo.

Buying Guide

A live chat software program can be a big asset to your business. It can allow you to connect with potential customers in real time. This can lead to increased sales and more satisfied customers.

Before signing up to try a live chat software option, you will want to compare the different options available to you and weigh their pros and cons. Be sure to think about what you really want to get out of the option you choose before making a final decision.

First, try to look for an option that will display useful information about the customer you are chatting with. It can be helpful to see which website sent them to your page, if they've visited your webpage before, and any purchases they may have made in the past.

Next, you will likely want to find a live chat option that can be used by you (and your customers) on a mobile device. So many people conduct business remotely or will be visiting your sites on a mobile device, so this is an important feature to look for.

If you choose a program that allows your customers to grade their satisfaction with the chat, it can help your organization improve its customer service. You can look for areas of need and provide additional training and support to your employees around those areas.

Be sure to pick a program that will generate useful reports to help your business learn from data related to the live chats that occur. For example, it will be really useful to see how many of the live chats that take place lead to an order. It can also be helpful to see which of your sales reps performs best with their live chats, both in terms of customer satisfaction and in terms of converting leads into orders.

Top Pick

Out of the five programs we reviewed, LiveChat is our top pick. This option has a lot of features that can help your business to be successful.

The customer dashboard will show you useful information related to the different customers visiting your site. With LiveChat, your customers can also give a grade related to how satisfied they were with the chat. This can help you identify areas where your team members may need some additional training.

LiveChat

All the information shared during over LiveChat will be secure, so you won't need to worry about compromising anyone's privacy.

There really is a lot to love about LiveChat. Visit their website today to take advantage of their 14-day free trial.

Frequently Asked Questions

How Does Live Chat Software Work?

Live chat software will allow you (or your employees) to chat with visitors to your website using an instant message.

Why Should I Use Live Chat on My Website?

Live chat will allow your customers to communicate with you instantly. If they have a question about a particular product or need help determining which product will be the best option for them to purchase, they can receive an instant answer.

This can help make it more likely that they will place an order with you, since they won't need to wait a few hours or days to receive an email reply. They'll get their answer while they're still on your site and can place their order right away. Additionally, live chat will allow your customers to share feedback and address any issues they may have.

How Can I Add Live Chat to My Website?

If you purchase a live chat software program, it will make it quick and easy to add a live chat option to your website.

How Much Does Live Chat Software Cost?

The cost of a live chat software can vary pretty drastically depending on your business needs and how many of your employees you will want to be available at the same time to chat with your customers.

REFERENCE & RESOURCES


The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. We do the research and testing so that you don't have to! We welcome you to provide your feedback on your experiences with any products that you have experience with.

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